Gumroad Shopping Cart Software
(The Definitive Review & Rating 2019)
Discover if Gumroad Shopping Cart Platform really does live up to the Hype!
Is it the best Platform for you?...
Not sure which Shopping Cart Platform to go for? Fear not because this Review will teach you everything there is to know about Gumroad Shopping Cart and whether it’s the right choice for your business. The EntrepreneursGateway.com Team have pulled out all stops to produce this Definitive Review.
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The attention to detail within the user experience is amazing. The checkout process is extremely simple – I mean you are able to purchase a product simply by punching in your email address and payment card information – you don’t even need to type in your name!!
For the service that is provided, Gumroad can be quite expensive. If you are selling digital downloads or are selling eBooks and aren’t expecting sales to be over $5,000, it could be a viable option. For those who are anticipating selling a higher volume, then it is probably recommended to process your credit cards through Authorize.net and skip Gumroad completely to save on fees.
Gumroad is quite easy to use as it provides a straightforward way to sell things online and feature clean and simple landing pages.
Even though Gumroad is great for beginners, there is a distinct lack of direct support and knowledge base with no signs of any type of community surrounding this product.
Gumroad was founded by Sahil Lavingia in 2011 and is a platform that allows creators to sell their products to consumers directly. The idea behind Gumroad was to make the selling of products as easy as social sharing.
GumRoad is different to the other tools that I have reviewed in that it is both a marketplace and platform for creators to both sell and host their services and products.
In this review, we will look at the features and benefits that Gumroad offers, so that you have a better understanding of how it works and whether it is the perfect software for both you and your business.
So, shall we get going and dive in?
I will put Gumroad through our rigorous testing and will look at the following aspects.
Performance: Will your conversions be boosted by using Gumroad and what features do they offer to help you make more money?
Usability – Does Gumroad offer everything necessary that users expect from a shopping cart?
Support: Does Gumroad offer quick customer support solutions and help, and can you count on them when it matters most?
Cost – Does Gumroad offer the best pricing in the marketplace? AND more importantly, what deals are available that can help you save money?
Gumroad is basically an online platform that gives you the capability to directly sell your products, hassle-free to your customers. Gumroad provides a payment form which can be shared over the internet or via your website, as well as customer insights so you know how they are finding you and how you can keep them coming back.
Selling on Gumroad is as easy as 1,2,3…
- Create the product
- Upload it
- Begin selling via the link provided
Gumroad admits payments via credit cards and PayPal and creates invoices for the clients, enables you to deal with refunds, hosts digital products and provides purchase confirmation emails and basic stats etc.
It has a vast user database, from comedians, filmmakers, authors, designers, and software developers, who use it to sell products, mostly digital content like comics, e-books, games, tutorials, and albums.
The bottom line is….
The user creates a product on Gumroad then shares the product link to their fanbase, who then purchase the product, via the link. Gumroad delivers the files to the customer in exchange for their money (unless the product is free), then take a percentage of the sale before paying the user.
So, what can you sell on Gumroad?
Well, really just about anything – providing your customers are receiving goods in exchange for money. As well as products or services you can also sell subscriptions, one-time purchase products and pre-orders both physical and digital. However, before you steam on ahead, it is advisable to ensure that the products/services that you are planning to sell on Gumroad are actually allowed by brushing up on their rules and regulations.
#1 Payment collection
It’s pretty obvious really that in order to sell products you need to have a reliable and easy-to-use method of collecting payments from customers. So, to ensure that this happens, you need to have a payment processor.
In this section, we will look at what payment collection methods Gumroad has in place. So, let’s check out how they did, ok?
Gumroad has tried to make things as easy possible for its users by accepting most credit cards and PayPal. So, to make things easier and for the purpose of this review, I have created a handy guide on what can/can’t be used to pay with when using Gumroad:
- Visa (includes Visa
- Diners Club
- Specific debit cards **
- Money Orders or cheques Spanish bullion, state secrets or Star Wars collectibles!!
** Usually Banks have fairly strict rules around online purchase with debit cards because they don’t offer chargeback protection. If you were considering using a debit card, then it would be recommended to verify with your bank that they allow online transactions.
So, do I need to set up a Gumroad account before I can purchase products?
The simple answer is no. Because Gumroad wants everything to be as easy as possible, all that purchasers need to do is buy the product!! If, however, following the purchase, you would like to create an account to access your files, then this can be done via the receipt that is received after payment.
And what’s more, their payment is secured by SSL including 128-bit encryption and is processed with PCI Compliant service providers.
#2 Prospect Conversion
Believe it or not, check out pages play a huge role in digital marketing than some marketers give them credit for. It is so easy to ‘lose’ visitors between making an actual purchase and the product selection itself. Plus, if the checkout process is not easy to use then, this can mean that people leave the site.
This section outlines how to build your Gumroad shop and why testing is so important in building up your brand. Let’s, dive in and see how Gumroad did ok?
Sometimes, potential customers aren’t sure if they really want to buy something – they get mixed feelings. It could be that they do want the product but aren’t entirely committed to spending the necessary money.
So, to begin building your Gumroad shop, first off, you will need to create a product. From the main menu, click on the ‘products’ link, then ‘add a product.’ You will be prompted by Gumroad to create wither a physical or digital product; then you will have the option to either sell a product immediately, via subscription or via a pre-order. If, for example, you were planning to sell an ongoing series of comics, then by offering a subscription, customers will be able to download and read for one easy monthly fee. If, however, you are considering initiating a launch for your first product, then it would be advisable to create a pre-order to those who are participating will anticipate its release.
Once you have selected which product to create, it will now need to be built on Gumroad. So, upload the product’s files, allocate it a name, description, style, and price. You can specify product attributes for physical products like color and size. When you have finished, click ‘Publish’ to launch your product in your Gumroad shop. You will then be able to embed your products onto any page on your website and will have the option of inserting a well-designed ‘buy’ button so that customers click and purchase your products without ever leaving the website.
Gumroad has audience pages which are landing pages. When someone follows you or signs up on Gumroad, it will capture their email addresses. You are able to design and access your audience page by going to the main menu and clicking on ‘profile.’
Editing, styling, and customization of your product…
To begin with, highlight the products descriptions text, then a style menu will be displayed. You have the option of making the text italic, bold or underlined. Add hyperlinks and make any changes to the font size, font or bullet points, then save the changes.
When you add a “cover” to your product (similar to a preview), remember that products can have up to eight covers “images” and can include image files (png, jpeg, gif), video files, audio files, or links from Soundcloud, Vimeo, or Youtube.
Most of the style changes occur within the Preview page of your product. You can access this page at any time. Simply click ‘Preview’ while editing, or by clicking on the diagonal arrows which are displayed to the right of the name of your product on the product’s dashboard.
You will also see that on the preview page, that you can also edit your purchase flow – which is basically the payment form, receipt, color scheme or the products page background image.
I always find it strange that often, people talk about how they split test their email subject lines, opt-in pages, sales pages and loads more BUT they never talk about how they have tested their checkout page!!
It just seems mad, right?
When you take into consideration that many potential customers actually decide to leave at the checkout page, then surely it makes perfect sense to include a half decent split test that could claw back just that one customer?
That’s what I thought too!!
To see (almost) what your customers will see when they make a purchase from you, go to the preview page, by navigating to your products edit page (or the diagonal arrow next to the name of the product), click the ‘buy’ button and fill out all the necessary field, EXCEPT for the credit card one, then click ‘Pay’.
You will then receive a ‘test’ sales notification and email receipt which will be sent to the email address that was punched in.
#3 Sales Boosts
In today’s world, there are many ways in which you can communicate with your customers. You may choose to keep them up to date with your products via social media pages, email or via a blog. What’s really convenient is to have the capability to pre-sell to them via one platform, then directly send them to a high conversion check out page.
And what about offer, coupons, upsells? – everyone loves to think that they are getting a deal.
In this section, you will learn how to create offers and code variations and how to set up affiliates so that you can improve your revenue.
What are you waiting for? Let’s delve straight in….
Of course, to be able to boost your sales, you must appeal to customers using mobile devices as well as those using desktop ones. So, with this in mind, Gumroad has built a library app, to ensure that your customers have the best possible mobile experience.
The Library and IOS
So, before you start, ensure that you have downloaded, then installed the Gumroad Library on your iOS device. At the moment it is officially supported via all iPods, iPhones, and iPads that are running at iOS7 and above.
How do I log into the app?
After clicking onto the ‘open in app’ button, you will be prompted to input your login information. For those that already have a Gumroad account, simply use your known email and password, and for those that don’t have an account, Gumroad will provide you with a number code that can be used as a password.
Once you are logged into the app, you will see that your library is already bulging with goodies. Albeit, goodies that YOU have paid for, but goodies all the same.
Getting the most out of the content app…
Have a scroll through the library and if you want to access the attached files of a product then simply click on the cover image. To download product files directly to your phone, slide the toggle ‘available offline’ to the right-hand side – which will then start the download process.
The Gumroad library and Androids…
So, before you begin, ensure that you have downloaded and installed the Gumroad library onto your Android device.
Another great way to boost any type of sales is by using upsells.
Well, brace yourself because I’ve got baaaaaaaad news…
Gumroad doesn’t offer upsells yet, noooooooooooooooooooooooooooo!!!
They do offer variant codes and coupons…
These are a fab way to boost sales because EVERYONE loves to think that they are saving money.
So, how can you add them in?
Once your cover image and description are in place, click on the ‘options’ tab, which is located at the top of the edit page, which will allow you to further customize your product.
Now, inside the ‘options’ tab is where you can create offers codes/discounts on your products as well as add variants to the additional costing of them.
Creating offer codes…
Once you have uploaded the product files and included a name, price, and description, you can now create offers for your customers. An offer code will apply to the price of the entire product, including variants such as shipping costs.
So, go to your product, then to the ‘options’ tab.
Next, click on ‘offers’ then ‘add an offer.’
Punch in the offer code together with the selected percentage or amount that you want to be deducted off the overall price. Click on the $ or % icon to allow toggling between the two. The picture below illustrates both options.
If you want to set a limit on the number of times that the offer code can be used, then you will need to set a quantity. By not entering a limit, this means that the code can be used over and over again.
Also, you have the option as to whether the code is to apply to all products or just specific ones.
If all products are to include an offer code field, when reaching checkout, then you will need to click on ‘add field to all of your products.’
Allowing customers to enter the code
So, how about customers entering the codes in themselves? Well, that’s no problem. Just click on the box ‘add offer field’ to the purchase form and then include an offer code box on the purchase form, so that customers can add in their own codes, as shown below.
Global offer codes…
So, you’ve decided that you want to create offer codes that apply to ALL of your products – no problem!! To create an offer code, click on ‘all products’ which is located to the left side of the code, then save the changes.
Next, just hit ‘save changes’ then your global offer code will be selected with a compass icon, as illustrated below:
Part of Gumroads mission in helping creators in connecting with their audiences is by studying where and how these connections can be improved.
Adding new affiliates
Type in the email address that is connected with your affiliates Gumroad account (for the purpose of pay-outs, affiliates must have Gumroad accounts).
Next, give them a product to sell – select the one you want them to share with their audience.
Select the commission percentage that you will offer your affiliate – this can be between 1% – 90% and is the percentage of the entire sale amount that the affiliate will earn in exchange for customer referrals.
Finally, click to add the affiliate, click on the envelope icon. Gumroad will then send them a unique link which they will be able to share with their audiences.
Want to encourage your affiliates to share multiple products? You can select more than one product when adding a new affiliate. Your affiliate will then earn the specified commission percentage when a customer they’ve referred buys any one of the products you’ve selected. If the same customer purchases multiple products, your affiliate’s commission will be applied to each of these sales.
When setting up multiple products for an affiliate, you still have the option of specifying a Destination URL, such as your site’s shop. Otherwise, the unique affiliate link will redirect to your Gumroad Profile Page.
#4 Tech Stack Compatibility
Many entrepreneurs these days that I meet have fought hard and long to create stacks of technology that fits their needs.
I’ve tested numerous tools across loads of sectors of online marketing and know how annoying it is to fall in love with a tool, then discover that it doesn’t reciprocate with your current stack.
In this section, we will look at what integrations Gumroad has to offer and how it reacts with Google Analytics.
Are you ready? Yes, then let’s get on with it…
Google Analytics…. Hmmmm
Well, to begin with, I imagined that by using Google Analytics, I could end the lack of unhelpful stats from Gumroads side. I imagined wrong…
What I mean, is that the integration between Gumroad and analytics is about as useful as a chocolate teapot!
Have a look at these events below from Google Analytics that were generated by Gumroad:
Now, you probably think that the ‘Event Category’ is the internal name that I use for my products, right? Wrong!! That is only what is mistakenly said in Gumroads rather unreliable documentation.
Gumroad doesn’t see our generated custom URL product name as being relevant. They prefer to use their own internal ID in the reports for the Google stats. The problem is that this ID is one that we, as sellers never use and that we aren’t able to modify!! But why is this so bad? Well, because according to Gumroads support, and I quote ‘It is suing the internally defined link, as that does not change over time and will lead to less data discrepancy.’ Naturally, all us sellers are bothered about is internal discrepancy inside of Gumroad!! The stats are not helpful in the least; however, they may prevent discrepancy between the rather unique primary keys in the database of Gumroad!!
So, quickly moving on, to help with stack integration lets have a look at what ways you can sell on Gumroad and what integrations are available.
Creating Bundles: So, if for example, you are selling products 1, 2, and 3, and you are looking to create bundles for your customers, then just create a new product then add in all the relevant files from 1, 2, and 3. This can be done easily and quickly by creating products using existing files.
Creating Tiers: Tiered products can also be created using Gumroads ‘variant’s feature. This feature allows you to, for example, upload ten files to a single product, but enables you to create different payment tiers, so, if a customer buys version 1 of a product, they will receive 2 files, whereas version 2 which costs $5 more, will get them all 7.
Video rentals: When you upload a video file, you will be prompted to include an expiry date either 30 days after it has been purchased or 72 hours after the first viewing.
Gumroad wants to help you make a living by doing what you love. Part of that mission means joining forces with some of the best sites and plugins to make selling effective and simple. Here’s an ongoing list of integrations that you can use with Gumroad for your website, email marketing, and much more.
Zapier is a great service that integrates with Gumroad and allows connection and automation with over 250+ web applications. By using this app, Gumroad can easily be connected to other popular services such as Aweber, MailChimp, Infusionsoft and loads more.
This will allow you to create effective yet simple opt-in forms, drip out intuitive tutorials and email course AND automate your marketing efforts. You will also be able to organize and filter your email list so that you can efficiently deliver the correct types of value to your purchasing customers.
This integration allows you to track lifetime value, handle specific tabs, organize your leads, AND track affiliates easily. Remember though, a little knowledge of coding will be needed.
Twitter product cards
Gumroad is excited to be launch partners of Twitter’s recently-released Product Cards. What this means is that each time a Gumroad product URL is shared via Twitter, pre-view instream will be displayed to your audience.
Gumroad is included on the short list of sites that are able to be linked from within a YouTube video. Your video viewers can click on an annotated link which will then take them to a Gumroad product or gallery.
Order Desk is an order management service which enables you to import all your Gumroad orders, then submit those orders to a fulfillment warehouse for automatic shipment. Read more and sign up.
#5 Support, Documentation and Community
Great support can really be the make or the break any business and is something that must be heavily considered when reviewing products.
Don’t be caught out of choosing what you feel could be the best shopping cart in the market, then when something goes wrong not being able to get any response from the support representatives.
So, let’s dive straight in and check out if Gumroad’s support is good or bad!
Gumroad does provide support to your customers for questions that relate to:
- Questions that are specific to Gumroads service.
But what was my experience like?
Well, my emails were always answered and promptly at that. The support that I have received has been good, and I’ve never felt that I was simply a ticket number. I think this comes down to the fact that they are a small team, so, therefore, take the personal approach to support. I didn’t have to wait any longer than 30 minutes for a reply and must add that I even received one at 1-30am!! How’s that for service…
Now, I also had a read of some of the customer feedback, which I’m afraid wasn’t so positive, but thought that I should include it so that you can have a complete overview before making your decision.
One customer reported that quite often when reporting issues, they would receive the following reply:
I’m sorry, but I have no way of troubleshooting or fixing your dashboard to make it more atomically accurate. We do not have the engineering staff to fix these dashboard errors at the moment.
They also reported a slow response time – and we’re talking days here!!
Apparently not only sellers are affected but also customers. The email below illustrates a response that the user received from one of their customers regarding Gumroads support about their invoice.
I think that the way forward is for Gumroad to perhaps consider employing more staff as evidently, they seem to be completely overloaded in this area, which is really key in providing confidence to both their sellers and customers.
Well, that’s it. I’m now nearing towards the end of this review, and I hope that it has given you an overall idea what Gumroad has to offer. I’m guessing that the final and most important question is – Is it THE ONE, I mean is for YOU and your WEBSITE?
Starting up an e-commerce store can sometimes be difficult and confusing, and nine times out of ten you will have to link about half a dozen apps together to then be able to effectively engage with your audience to ensure that your products sell. Gumroad however, puts all this in one place, with fees that are so reasonable that you are still able to turn over a profit while building up your customer audience.
In my opinion, Gumroad is more suited towards smaller online sellers who are looking for a quick and easy way to sell their goods online. For more serious internet marketers though, who are able to put a checkout in place off their own back, then they are more likely to find better results by using a more cost-effective and customizable solution.
There are some features that Gumroad don’t have, but that is made up for by the user experience that is offered. Gumroad makes the selling process a whole heap easier whether you are selling a full book, a code plugin or a simple PSD.
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